Terms and Conditions

Last updated: November 2025

Welcome to Little Chums Baby Shop. These Terms and Conditions ("Terms") outline the rules and regulations for the use of our website and services, located at https://littlechumsbabyshop.co.ke .

By accessing or purchasing from this website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our website or services.

1. Company Information

Little Chums Baby Shop
Tasia, Embakasi, Nairobi, Kenya
📞 Phone: +254 704 645236
📧 Email: info@littlechumsbabyshop.co.ke 
🌐 Website: www.littlechumsbabyshop.co.ke

2. Use of Website

By using our website, you confirm that:

• You are at least 18 years old or have parental/guardian consent.
• You will use the website for lawful purposes only.
• You will not engage in fraudulent, abusive, or harmful activities that could disrupt website functionality or compromise security.

We reserve the right to restrict or terminate access to any user who violates these Terms.

3. Products and Availability

We strive to provide accurate descriptions, images, and prices of our products. However:

• Product availability may vary without prior notice.
• Colors, sizes, and designs may slightly differ due to screen display variations.
• Prices are subject to change at any time without prior notice.

If a product is unavailable after you have placed an order, we will notify you promptly and provide an alternative or a full refund.

4. Orders and Payments

When placing an order:

• You agree that all details you provide are accurate and complete.
• Orders are confirmed only after full or partial payment (depending on your selected payment method).
• We accept various payment methods, including mobile money (M-Pesa), bank transfer, and other options displayed at checkout.

Little Chums Baby Shop reserves the right to cancel or refuse any order suspected of fraud, error, or policy violation.

5. Delivery and Shipping

• Deliveries are made across Kenya via trusted courier services.
• Delivery timelines depend on your location but typically range between 1–3 working days within Nairobi and 3–5 working days nationwide.
• Delivery fees are displayed during checkout and must be paid in full before dispatch.
• Any delivery delays caused by courier or external factors are beyond our control, but we will assist in tracking and resolution.

6. Returns and Refunds

We want you to be satisfied with your purchase.

• Returns are accepted within 7 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase.
• Refunds will be processed after inspection and approval.
• Certain items (e.g., baby feeding products, diapers, opened hygiene items) cannot be returned for safety and hygiene reasons.

Please contact info@littlechumsbabyshop.co.ke or call +254 704 645236 to initiate a return or refund.

7. Privacy and Data Protection

Your privacy matters to us.
We collect and use your personal information only for order processing, communication, and service improvement.
We do not sell, rent, or share your data with third parties except as required for order fulfillment (e.g., courier partners).
For more details, see our Privacy Policy (if available).

8. Intellectual Property

All content on this website — including logos, product images, descriptions, and design — is the property of Little Chums Baby Shop and protected by copyright laws.
You may not reproduce, distribute, or modify any part of this site without prior written permission.

9. Limitation of Liability

Little Chums Baby Shop shall not be held liable for any:

• Indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
• Product misuse or failure to follow care instructions.

All products should be used under adult supervision where applicable.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Changes to These Terms

We may update these Terms periodically.
Any changes will be posted on this page, and the updated date will be revised accordingly. Continued use of our website after changes constitutes acceptance of the new Terms.

12. Contact Us

For any questions, concerns, or feedback regarding these Terms, please contact us at:
📞 +254 704 645236
📧 info@littlechumsbabyshop.co.ke 
📍 Tasia, Embakasi, Nairobi, Kenya